Terms & Conditions

By accessing or booking services through Crown Dozia Cleaners, you agree to the terms outlined below. These terms may be updated from time to time without prior notice.

Bookings & Cancellations

• All bookings must be confirmed by email.

• Cancellations made less than 24 hours before a scheduled service may incur a fee.

• Emergency or last-minute bookings are subject to availability and may include a surcharge.

Payments

• Payment is due upon completion of service unless otherwise agreed.

• We accept cash, bank transfer, and mobile payments.

• Recurring clients may receive invoices on a weekly or monthly basis.

Client Responsibilities

• Please provide safe and reasonable access to your property.

• Inform us of any pets, hazards, or special cleaning requirements in advance.

• Valuables and fragile items should be stored securely; we are not liable for unreported breakages.

Satisfaction Guarantee

• If you are not satisfied with a service, please contact us within 24 hours so we can arrange a re-clean or resolve the issue.

Limitations of Liability

• While we take every precaution, Crown Dozia Cleaners is not liable for pre-existing damage or issues caused by normal wear and tear.

• We are insured, and our cleaners are trained to act with the utmost care and professionalism.

Termination of Services